I kind of thought so, but I had an experience that made me realize AI support can really act 'just like humans'💭
About a year ago, someone (not me, but the original poster) apparently had their domain auto-renewed by their hosting company Hostinger. Even though they thought they'd turned off auto-renewal, for some reason it renewed again...😳
So when they contacted AI support about it, it actually said 'I'll refund you' just like a human would! Amazing, right? Even though it's AI😆✨
But here's where it gets a bit complicated - when they later contacted human support, they were apparently given about 99 reasons why a refund was impossible... (kind of funny, but these things happen🥺)
In the end, they were told 'The AI made a mistake, but we'll refund you out of goodwill' and apparently got their refund, but what do you think about this?
Can We Trust What AI Says?
When AI support says 'I'll refund you' but then humans deny it later, doesn't that feel a bit unfair?🤔
AI support should properly understand money matters and promises, so ignoring that doesn't seem fair to me.
Of course, there are people trying to scam the system, so we can't believe everything, but for genuinely honest customers, I think companies should honor the promises made by their AI.
How Should Companies Use AI?
AI support is becoming more common these days, and we're getting used to it, but there are still many situations where 'humans make the final decision'🌸
But that creates a cycle where:
- Humans override what AI said
- Users get confused
- Trust decreases
It seems like it could become a vicious cycle.
So if companies use AI support, they should respect the AI's decisions and avoid confusing users💡
Summary
- It's not fair to override refund promises made by AI support
- Even if AI responses seem human-like, companies should take responsibility
- Companies should clarify the roles of AI and human support more clearly
Honestly, I don't fully understand AI support either, but the excuse 'it was just AI so it doesn't count' seems kind of weird, right? That's what I thought about this situation🥺✨
Hatena
Comments
リリー
It's going to court, and since AI represents the company, what it says must be honored.
グレース
If you let AI speak, it IS the company. You can't escape responsibility just when it's inconvenient.
ロバート
So they ended up honoring the promise, right?
ノーラン
This is a 2025 problem - it's going to get worse from here.
ハンナ
Feels like they let AI handle customer service without proper oversight. They need to establish rules and provide explanations.
クリス
Completely agree. AI isn't just a calculator - it's like an employee. If you let it speak, the company is bound.
レオ
If AI makes a promise, the company should take responsibility. They handled it out of goodwill this time, but AI that can't keep promises is no good.
ミア
There's actually a case where AI promised to sell a car for $1 and the customer won in court.
ロバート
If you use AI as your agent, you have to honor all its promises.
ハンナ
It's clearly the company's responsibility, but blaming AI is laughable. Yesterday a junior developer blamed a bug on AI, but that's not right.
ジョージ
I once got a refund just with screenshots proving the AI was useless.
キンバリー
It's the company's responsibility to properly train their 'staff'. If they don't keep promises, their reputation suffers and worst case, they get sued.
エマ
If AI had refund authority, it might become like a reverse Turing test to determine if users are bots.
グレース
If you use AI, you need to be prepared to honor its promises. If you can't keep promises, don't use AI in the first place.
